Terms & Conditions
ROAM Real Estate Limited appreciates that protection of your privacy is very important to you. This Privacy Notice sets out the data which ROAM Real Estate Limited collects about you and how ROAM Real Estate Limited uses your personal data. This Privacy Notice applies to our website at www.roam-re.com (the Website) and to any other dealings which we may have with you.
26th August 2026
ROAM Real Estate Limited (Company address: The Studio, Birch Drive, Burford, Oxfordshire, OX18 4XH) (ROAM, we or us) is the data controller in respect of your personal data. We are registered in England and Wales under company number 11952568 and our registered office is at The Studio, Birch Drive, Bradwell Village, Oxfordshire, England, OX18 4XH. We are registered with the Information Commissioner's Office. We collect the following information from you:
Information you give us:
Information that you provide to us by filling in forms on the Website (such as the “Contact Us” page), by registering your property requirements with us, or by dealing with us or our representatives by telephone, e-mail, in person or otherwise. This information will include:
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your name;
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your email address;
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your address;
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phone number;
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your company or organisation;
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the subject and substance of any message or query you send to us;
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your property requirements, search criteria and budget;
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where we act for you or you apply for a tenancy, evidence of your identity and address, your nationality and date of birth, and evidence of your source of funds and of your income, employment and references; and
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where we collect rent, hold a deposit or make payments to you, your bank account details.
It is important that any personal data we retain about you is accurate. Please keep us informed if your personal data changes at any point during your relationship with us by emailing us at roam@roam-re.com.
Information we collect about you:
We and our service providers collect various pieces of technical information each time you visit the Website. This information will include details on the Website traffic and other commercial information. We do not pass these statistics onto other parties. We also receive information about you from property portals on which we advertise, from joint agents and referrers, from identity verification, referencing and credit reference providers, from landlords, tenants and their representatives, and from public registers including HM Land Registry and Companies House.
We and our service providers collect your personal data for the following purposes:
In respect of your user experience:
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to review and improve your online experience with the Website;
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to respond to enquiries you place with us, either via the Website, telephone or via e-mail;
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to register your requirements, arrange viewings and send you details of properties matching your search criteria;
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to improve the Website to ensure that content is presented in the most effective manner for you and for your computer;
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to assist you with any future interactions with ROAM;
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to let you know of any properties, services and events which we feel may be of interest to you; and
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to allow you to participate in interactive features of our service.
In respect of the services we provide to you:
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to act for you on a sale, purchase, letting, acquisition or consultancy instruction, and to perform our contract with you;
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to prepare and distribute marketing particulars, photography, floor plans and portal listings for a property;
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to obtain and assess tenant references, affordability and credit checks;
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to manage a tenancy or a property, including inspections, repairs, statutory compliance, inventories and deposits; and
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to collect rent and service charges, make payments, and maintain our accounts and client account records.
In respect of our legal obligations:
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to verify your identity, screen against sanctions lists and establish your source of funds, as we are required to do under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and to keep records of those checks;
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to carry out right to rent checks under the Immigration Act 2014;
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to meet our tax, accounting and audit obligations; and
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to respond to our regulators, our redress scheme, our client money protection scheme, HM Revenue & Customs, the National Crime Agency and other public bodies where we are required to do so.
In respect of technical and administrative matters:
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to notify you about changes to our business practices, services or to the Website;
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to administer the Website and for our internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
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to keep the Website safe and secure; and
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to measure or understand the effectiveness of advertising which we serve to you and others, and to deliver relevant advertising to you.
We rely on the following legal bases for processing your personal data:
Where we are acting for you, or taking steps at your request before entering into a contract, we process your personal data because it is necessary for the performance of that contract. Where we are required to verify your identity, carry out right to rent checks, keep records or make reports, we process your personal data because it is necessary for compliance with a legal obligation to which we are subject. Otherwise we process your personal data because it is necessary for the purposes of the legitimate interests pursued by us (for example, operating and making available the Website, marketing a property on behalf of our client, and providing you with information about our operations and services, particularly in connection with responding to any enquiries and notifying you of any properties or events which we feel may be of interest to you). Where we rely on your consent, for example for certain cookies or marketing, you may withdraw that consent at any time.
We do not normally seek sensitive personal data. Where it is necessary — for example where you tell us about a health condition or accessibility requirement relevant to a property or a repair, or where information about alleged offences arises in connection with an anti-money-laundering check or a tenancy dispute — we rely on your explicit consent, on the establishment, exercise or defence of legal claims, or on the substantial public interest conditions in Schedule 1 to the Data Protection Act 2018.
ROAM Real Estate Limited will share your personal data with the following third-party recipients or categories of recipients:
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other ROAM staff and, where relevant, our equity partners and consultants;
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the other parties to a transaction and their agents, including landlords, sellers, buyers, joint agents and managing agents, to the extent necessary for that transaction;
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conveyancers, solicitors, surveyors, valuers, mortgage brokers, accountants and other professional advisers;
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referencing, credit reference, identity verification and sanctions screening providers;
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tenancy deposit protection schemes, inventory clerks and utility and council tax notification services;
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contractors, tradespeople and suppliers who need contact and access details in order to carry out works;
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property portals and marketing platforms on which we advertise;
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our third party suppliers who help us maintain the Website and support our business e.g. our hosting provider, Website developers, marketing agencies, our CRM and accounting providers and our IT support team;
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law enforcement, regulatory bodies, our redress scheme, our client money protection scheme, HM Revenue & Customs and fraud prevention agencies, to comply with our legal obligations or to help tackle fraud or investigate any breach of the Website terms and conditions or this Privacy Notice; and
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any prospective buyer of our business or assets.
We require anyone who processes personal data on our behalf to do so only on our instructions, under a written contract, and to keep it secure. We do not sell personal data.
Data transfers
If we intend to transfer your personal data outside of the United Kingdom, it is to third-party recipients of the kind described above. Where we do so, we transfer only to a country covered by United Kingdom adequacy regulations, or under the International Data Transfer Agreement or the United Kingdom Addendum to the EU Standard Contractual Clauses, so that your personal data receives a similar degree of protection. You can ask us for details of the safeguards used.
Data retention and storage
We will keep your personal data for as long as we have a commercial relationship with you or to comply with our legal obligations and any contractual obligations we might be subject to. In particular, we are required to keep records of identity and anti-money-laundering checks for five years from the end of the business relationship or the completion of the transaction, and we keep client files, property management and tenancy records and accounting records for six years. Where you have registered your requirements with us but no transaction proceeds, we keep your details for 24 months from your last contact with us. After the applicable period, we will delete or anonymise your personal data in a safe and secure manner. Your personal data is held within the United Kingdom, regardless of the location in which the data was collected.
Cookies
The Website uses cookies (a cookie is a piece of software that is stored on your computer or device by your web browser which allows the website to remember your preferences). You will be asked whether you agree to our use of cookies when you first visit the Website, and no cookie other than a strictly necessary one is placed on your device before you agree. You can change or withdraw your choice at any time using the cookie settings link in the footer. If you choose not to accept cookies, you will still be able to use most of the features on our website. However, if you do experience any problems or have any questions then please contact us at roam@roam-re.com.
We use cookies to, amongst other things, review how you use the Website and to see how you browse its pages. This information allows us to improve and maintain the Website and our service to you.
For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy below.
Your rights
You have the general right to request from us:
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access to your personal data;
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rectification or erasure of your personal data;
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restriction of processing concerning you or to object to our processing of your personal data; or
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the right to data portability.
Please note that we cannot delete records which we are required by law to retain, such as our anti-money-laundering records.
If you wish to stop receiving any emails from us, you may unsubscribe from these emails at any time by clicking on the “Unsubscribe” link in the emails or by emailing us at roam@roam-re.
If you wish to exercise any of these rights, please contact us by emailing roam@roam-re.com. We will respond within one month; if your request is complex or you have made several, we may extend that period and will tell you why.
You have the right to complain to us about the manner in which we process your personal data, and we would ask you to raise any concern with us first so that we can look into it. You also have the right to complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, on 0303 123 1113, or at ico.org.uk.
Third party links to the Website
This Website may include third party links (for instance social media sites, property portals, mapping and video services). Clicking on these links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party links and are not responsible for their privacy statements or for what happens to you after you leave this Website. When you leave this Website, we encourage you to read the privacy notice of every other website you visit.
Updates to this Privacy Notice
From time to time we may need to update this Privacy Notice to ensure that it remains up to date. If we make significant changes, we will make that clear on the Website or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Website.
Please refer to the date at the top of the Privacy Notice to make sure that you are looking at the latest version.
Conditions of Use
Last updated on 26 August 2026
This website is owned and operated by ROAM Real Estate Limited which has its registered address: The Studio, Birch Drive, Bradwell Village, Oxfordshire, England, OX18 4XH.
If you do not wish to accept these terms and conditions of use of our website, you should not use our website. By using our website, you agree to these terms and conditions of use. We may revise these terms — if we do the latest date of update will be noted at the end of these terms. If you instruct us, our engagement is governed by the separate terms of business we issue to you, which prevail over these terms in the event of any conflict.
1. Intellectual Property Rights
ROAM Real Estate Limited is the owner or licensee of the intellectual property rights (designs, images, graphics, photographs, floor plans, sounds, videos, copyright, trademarks etc) in the website and any material published on it. This material is protected by intellectual property laws around the world.
Nothing on this website or any material displayed on it may be copied, reproduced, adapted, downloaded, distributed, or used or exploited in any way, in whole or in part, without the prior express written permission of ROAM Real Estate Limited. This is an important term for us and ROAM Real Estate Limited is vigilant in protecting its intellectual property rights. You must not scrape, harvest or systematically extract any part of our website or our property data, or use automated means to access it, without our written consent.
2. Linking
You may link to our website but you must link to our home page so that users of your site do not think we are associated or connected to you. When sites do link to our website, or when we link to other sites, we are not responsible for the content on the other sites or any use you make of those sites. Those sites will have their own terms and conditions of use.
3. No Commercial Use
You are permitted to print one copy of any of the pages from our website for your own personal, non-commercial reference. You may not copy, adapt, publish, transmit, generate advertising, or use or exploit the site in any other way.
4. Accuracy of Information on this Website
We have taken care to ensure that information and material on this site is accurate but we make no representation and give no guarantee that it meets any particular standard of reliability or accuracy. It is provided free of charge for your own personal information. The information is not intended for business or academic use.
In particular, property particulars, prices, rents, availability, measurements, floor plans, photographs, computer-generated images, video and virtual tours are published as a general guide only. They are prepared in good faith and are believed to be materially accurate at the date of publication, but they do not constitute, and must not be relied on as, statements or representations of fact, nor do they form part of any offer or contract. Measurements are approximate. Photographs and images may have been enhanced, staged or generated and may show only parts of a property, and items shown are not necessarily included in a sale or letting. No statement about a property's condition, services, appliances, fixtures, tenure, planning status or compliance is to be taken as a representation that any of them are in working order or that any necessary consents have been obtained. Neither we nor any of our employees or agents has authority to make or give any representation or warranty in relation to any property.
The content of our website is not advice on which you should rely, and it does not create a client relationship between us. You should satisfy yourself as to the accuracy of any information that matters to you and take independent legal, survey, planning, tax and financial advice before entering into any transaction. We are not authorised or regulated by the Financial Conduct Authority and we do not provide regulated financial, mortgage, investment or insurance advice. Nothing on this website affects your rights under the Misrepresentation Act 1967 or under the consumer protection provisions of the Digital Markets, Competition and Consumers Act 2024.
5. Limitation of our Liability
To the maximum extent permissible by law, we expressly exclude liability for any direct, indirect, special or consequential damages, whether in contract, negligence or otherwise, arising out of your or anyone else's use of this website or the reliance of information on it.
If we are held liable by a court of competent jurisdiction for any loss you suffer as a result of your use of, or inability to use, this website, or use of any information on it, you agree that the maximum liability of ROAM Real Estate Limited is GBP £2,500.
Nothing in this section limits or excludes the liability of ROAM Real Estate Limited for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, nor any other liability which cannot be excluded or limited by law. Nothing in this section applies to our liability under any instruction you give us, which is dealt with in our terms of business.
6. Governing Law and Jurisdiction
These terms and conditions of use are governed by the laws of England and you agree to the exclusive jurisdiction of the English courts irrespective of where you live or access our website.
Cookie Policy
Last updated on 26th August 2026
This Cookie Policy is for our website at www.roam-re.com (the Website).
The Website uses small files (“Cookies”) to distinguish you from other visitors. We use cookies to review how people use the Website (including how a user navigates the Website). Cookies also allow us to provide a better user experience. You will be asked whether you agree to our use of cookies when visiting the Website, and you may accept all, reject all, or choose which categories to allow; rejecting is as straightforward as accepting, and no cookie other than a strictly necessary one is set unless and until you agree to it. If you do not agree, you will still be able to use most of the features on the Website. If you do encounter any problems, please contact us at roam@roam-re.com.
A cookie is a small file of letters and numbers that we store on your browser or device, if you agree to the terms of this policy. Cookies contain information that is transferred to and from your device. Similar technologies such as pixels, tags and local storage work in much the same way, and where this policy refers to cookies it covers those too.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to submit a request using the “Contact Us” form, and the cookie that remembers your cookie choice. These do not require your consent.
Analytical/performance cookies. These allow us to recognise you as a visitor, to count the number of visitors to the Website and to see how visitors navigate the Website. These cookies help us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to the Website or to provide you with services that you have asked for (for example, allowing you to watch a video on the Website, or remembering a saved search or shortlisted property).
Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed and are used to deliver adverts more relevant to you and your interests. We may also share this information with third parties for this purpose.
Third parties (including, for example, advertising networks, property portals and providers of external services such as web traffic analysis, mapping and video services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You may block the use of cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of the Website.
If you wish to find out more about the use of cookies by ROAM Real Estate Limited and its associates, please contact us at roam@roam-re.com.
From time to time we may need to update this Cookie Policy to ensure that it remains up to date. If we make significant changes, we will make that clear on the Website or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Website.
Please refer to the date at the top of the Cookie Policy to make sure that you are looking at the latest version.